Rogers customers in Toronto scrambled to find other ways to get cellular and internet service on Friday after a massive outage knocked out the telecom giant’s networks across Canada.
“I woke up this morning and checked my phone and I had no service. And my wifi was down,” said Christian Moretuzzo, who spoke to CBC News from outside a Starbucks.
“So I thought why not go down to Starbucks and get wifi and theirs doesn’t work either.”
The breakdown prevented him from working effectively.
“My schedule is usually busy, I have clients and things all the time. I’m sure a lot of them need to reach me and can’t, so it’s a little worrying for sure. sure,” Moretuzzo said. .
WATCH | Torontonians deal with the fallout from the Rogers outage:
Aditi Agrawal is an international student from India. She usually speaks with her family at home every morning, but not today.
“My debit card is also not working for some reason due to the outage, so I had trouble loading my Presto card,” she said.
Agrawal said she was due for an exam at 11:30 a.m. and was unsure if she still had to.
“I think they will reschedule it. I hope they will.”
Torontonians affected by the outage sought an internet connection wherever they could find it. Cafes that were still able to offer free wifi were packed.
Hirotaka Yamashiro is a physician whose practice uses Rogers for internet and phone service.
“My laptop is down. My office won’t connect, which means I have to figure out what to do about my virtual appointments because I can’t contact anyone,” he told CBC News.
“I will probably have to contact patients to cancel via email from Starbucks.”
Contractor Fraser Henderson said he was unable to hire a ladder he needed for a job on Friday and was unable to contact his employer or client to cancel.
Henderson said he should probably catch up on Saturday.
“It’s the kind of world we live in now,” he said in an email.
The outages, which affect a wide variety of services, appear to have started early in the morning. It wasn’t until around 9 a.m. that the telecommunications giant acknowledged the problems.
A little information from Rogers
In an updated statement sent to media shortly before 11 a.m., Rogers said it was currently experiencing an outage on its wired and wireless networks and that its technical teams were “working hard to restore services as quickly as possible.”
“On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to update you as we have more information to share, including when we expect service to be restored,” continued the communicated.
An online service tracker showed Rogers disruptions in locations across the country. Spin-off brands are also affected, including Fido.
The outages also appeared to be impacting wholesale resellers of Rogers’ services. TekSavvy tweeted from its online help account that its own services were down and there is “no ETA” on when it might be restored.
Rogers customers have difficulty reaching 911
The Toronto Police Department said Rogers customers are having trouble connecting to 911.
“If the call connects, please stay on the call for as long as possible,” the force tweeted. “If you can’t log in, please call back.”
Other Greater Toronto Police Forces, such as York and Halton, have also warned that anyone relying on Rogers’ cellular network may not be able to reach a dispatcher.
A City of Toronto spokesperson said staff are “still assessing the full impact” of outages on programs and services.
“People using Rogers devices or on the Rogers network may have difficulty accessing some of our phone and online services,” the spokesperson said.
“Interac payments may also not be possible at city facilities.”
Interac confirmed in an email to CBC News that its debit and wire transfer services are currently offline due to the outage.
“These are exceptional circumstances”
Meanwhile, Metrolinx said trains and buses are running normally, but some commuters won’t be able to purchase tickets with debit and credit cards and e-tickets may not be available.
Metrolinx spokeswoman Anne Marie Aikins said fare inspectors and other staff are “fully aware” of the situation.
“We’re not going to unnecessarily fine people when we know they’re honestly struggling to pay a fare. These are exceptional circumstances,” she told CBC News.
“We will support our customers so they can get to and from where they need to go smoothly and without interference.”
The transit agency said its customer contact center and security dispatch line also remain fully functional.
Toronto’s bike-sharing service was also affected, preventing customers from removing bikes from their docking stations.
Service Alert🚨 The massive Rogers network outage is affecting our bike share system, making our stations and bikes inaccessible at this time. As soon as Rogers fixes the issue, we’ll be back online and ready to get you rolling!
Similarly, the Toronto Parking Authority (TPA) said its on-street and off-street parking lots do not accept credit card transactions.
“Neither TPA nor [Toronto police] will not enforce paid parking during the outage,” the agency said.