Online Auto Retailer Vroom Brings Last Mile Concierge Experience to Seattle Residents


Car shoppers within 25 miles receive more personalized service, right in their aisles

SEATTLE, July 13, 2021 (GLOBE NEWSWIRE) – Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for buying and selling used vehicles, today announced the opening of a new hub in Seattle and a more personalized aisle experience for nearly 5.3 million people in more than 442 postal codes within a 25 mile radius. Vroom has delivered to the Seattle area since the company was founded in 2012 and now offers an experience that includes a more personalized concierge service where customer advisers transport cars directly to the aisles of car buyers on Vroom brand trucks and show them how to use their new vehicles. Vroom’s Seattle Last Mile hub is located in Kent.

Vroom’s mission is to provide the best possible aisle experience for delivery and pickup, especially as the pandemic has increased consumers’ appetites for remote car buying and selling. Car purchases by Vroom customers in the Seattle area grew 87% year-over-year from 2020 to 2021, and cars sold to Vroom by consumers increased 325%. With a focus on customer service, Vroom takes a unique approach by recruiting employees with experience in hospitality and customer service. Supported by Vroom’s Logistics Director, Mary Kay Wegner, and her logistics leadership team, led by new VP of Transportation, John Piatak, who manages Vroom’s delivery centers nationwide and has joined Vroom after leading logistics at Carvana, the company has made thousands of Last Mile deliveries across the country already this year.

“With our valued customers in mind, creating a more personalized aisle experience and rolling out more local hubs across the country has been a priority for us at Vroom and we are excited to launch this offering at Seattle, a city known for auto transportation, ”Wegner said. “As we prioritize expanding the Last Mile experience nationwide, we will continue to grow and invest in our senior logistics team to support these efforts. “

Using its e-commerce platform and data-driven technology, Vroom offers thousands of low mileage reconditioned vehicles with delivery to consumers anywhere in the United States. customers. Besides offering a better way to buy a car, Sell ​​us your Vroom car® The offer allows customers who want to sell or trade in their vehicles to receive appraisals in minutes, attractive market-based prices, hassle-free loan repayments and convenient vehicle pick-up.

For more information on Vroom’s car buying and selling options, visit Vroom.com.

About Vroom:
Vroom is an innovative end-to-end e-commerce platform designed to provide a better way to buy and sell used vehicles. Scalable, data-driven company technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers a wide selection of vehicles, transparent pricing, competitive financing, as well as home pickup and delivery. Vroom is based in New York and Houston and also operates the Texas Direct Auto and CarStory brands.

Media contact:
Moxie Communication Group
Alyssa galella
[email protected]
(562) 294-6261

Source: Vroom, Inc.


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