MCCAA Hosts Conference on Alternative Dispute Resolution

On Thursday 30 September, the Malta Competition and Consumer Authority (MCCAA) is organizing a conference entitled “Alternative Dispute Resolution: An Effective Means of Recourse”. The conference is co-funded by the European Union Consumer Program (2014-2020). The conference will focus on how business-to-consumer disputes regarding contractual obligations can be resolved through the ADR redress mechanism.

From time to time, consumers encounter problems with the products or services they purchase. While most of these issues are resolved amicably directly with the seller, some disputes are more difficult to resolve. In such situations, consumers should seek the help of a third party to try to obtain an appropriate remedy. One possible means of obtaining this assistance is the ADR redress mechanism which brings together the disputing parties without the need to take the case to court.

This dispute resolution tool is available to all consumers in every EU country where there are registered ADR entities. For purchases made online, the online dispute resolution (ODR) platform facilitates online dispute resolution. The ADR conference will explain this platform and how it is used to resolve cross-border consumer complaints online. The conference will examine how the ADR redress mechanism helps consumers resolve disputes in practice and will also include presentations from local industry-specific ADR entities to show how ADR works in specific industries.

“Some disputes are more difficult to settle. In such situations, consumers should seek the assistance of a third party to try to obtain an appropriate remedy.-Odette Vella

The half-day conference will be held at the InterContinental Malta in St Julian’s and will be addressed by Minister of Tourism and Consumer Protection Clayton Bartolo, Parliamentary Secretary for Consumer Protection and Public Cleaning Deo Debattista and other distinguished speakers.

Participation is free and registration can be done online by visiting the MCCAA website below or by calling 2395 2000. Early registration is advised as space is limited. Registrations will be accepted on a first come, first served basis.

[email protected]

Odette Vella, Director, Information and Research Directorate, MCCAA.

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