Consumer losses rise as national online retailer fails to deliver

  • The online retailer accepts payment for goods that do not arrive within a reasonable time
  • Hundreds of complaints received by consumer protection agencies in Australia
  • Consumers are urged to avoid placing orders with the retailer at this time.
  • Consumers in WA are being warned about shopping with national online retailer Kingdom Warehouse, based in Melbourne, as many of their customers have not received their goods or any refunds.

    The consumer protection alert follows a public warning issued by Consumer Affairs Victoria which reports it has received 284 complaints from Victorian consumers since April 2020.

    So far 22 consumers in WA have lodged consumer protection complaints after not receiving goods they ordered online from the company’s website WA consumers have waited 28 to 450 days for their orders to arrive and their refund requests have been ignored.

    Other consumer agencies in Australia have received similar complaints about the company.

    Kingdom Warehouse describes itself as “Australia’s first affordable superstore to suit all budgets” and its website offers a wide range of homewares, clothing, electronics, groceries and other items .

    Consumer Protection Commissioner Gary Newcombe is advising consumers to avoid ordering from Kingdom Warehouse while investigations are ongoing.

    “We believe there is a risk to consumers ordering goods and making payments from this online retailer, so we urge buyers to exercise caution and consider purchasing from other retailers,” he said. said Mr. Newcombe.

    “The retailer’s reluctance to cooperate with attempts by government agencies to resolve complaints is concerning.

    “Once payment has been accepted, businesses have an obligation under Australian consumer law to supply the goods or services within a reasonable time, or offer a refund.

    “Consumers who paid by credit card, waited a long time for their goods to arrive, and did not receive a requested refund, may consider requesting a chargeback from their credit card provider.”

    Kingdom Warehouse WA customers who have not received their goods after a reasonable time should file a complaint on the Consumer Protection website.

    /Public release. This material from the original organization/authors may be ad hoc in nature, edited for clarity, style and length. The views and opinions expressed are those of the author or authors. See in full here.

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