Click the links to find answers to some of our most popular Support questions. If you still can’t find what you need, our Customer Success team is always happy to help! Please get in touch at support@crowdmark.com.
The Basics
How does Crowdmark work with:
Signing in
Setting up a course
Setting up an Assigned (online) assessment
Setting up an Administered (in-person) assessment
Scanning, uploading and matching (in-person assessment)
Why is my automatch rate so low?
My students submitted as a group – how do I match multiple students to a booklet?
What type of scanner and scan settings should I use?
What if my students have written on pages with no QR codes?
How do I add a team member specifically to scan and upload booklets?
How do I remove blank booklets that were uploaded by mistake?
Grading
How does the Comment library work?
How can I reuse a Comment library from another assessment?
How do I create a rubric for my graders?
What is the difference between Image/PDF and Text response grading?
How do I rearrange a student’s submission, or submit on their behalf?
Does Crowdmark provide tracked data on students’ digital submissions?
Can Graders see each other’s evaluations?
Results
If you’re a new user and you have questions, our Customer Success team is always happy to help! Check out the Help Center to see if there are open webinars available, or fill out this form to request a custom session.